Refund policy
RETURN POLICY – GANU GII
At GANU GII, we take pride in delivering high-quality, premium apparel. Each item is carefully designed and produced to meet our standards.
Due to the nature of our products, we do not offer returns or exchanges for change of mind, incorrect sizing, or personal preference.
Faulty or Damaged Items
We will only accept returns if an item is deemed faulty, damaged, or defective.
If you believe your item is faulty, please contact us within 7 days of receiving your order at:
Please include:
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Your order number
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A description of the issue
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Clear photos showing the fault
Once reviewed, we will assess the issue and, if approved, offer a replacement or refund in line with Australian Consumer Law.
Important Notes
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Items must be unworn and unwashed (unless the fault occurred after first wear)
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We do not accept returns for minor variations in print, colour, or placement
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Customers are responsible for ensuring correct sizing before purchase
By purchasing from GANU GII, you agree to this Return Policy.